Terms of Use

Service operator

Dolcenota is operated from Baja California, Mexico. For questions about these terms or your data, contact privacy@dolcenota.com. By creating an account or using the service you accept these Terms of Use and the Privacy Policy.

1. The service

Dolcenota is a web application that transcribes audio or video files, separates and labels the speakers within a recording, and generates summaries and answers using artificial intelligence. For video, only the audio track is processed; we do not analyze video for recognition purposes beyond the safety review described in section 6. The service may be in an early-access phase and may change, be interrupted or be limited.

2. Your account

You need an account to use the service. You must provide a valid email address, be at least 18 years old, and have legal capacity to contract. You are responsible for keeping your credentials confidential and for all activity on your account. Each account includes a monthly limit of transcription minutes, shown in "My account"; we may adjust it during early access.

3. Your content and license

The files you upload and the transcripts, summaries and conversations generated from them are yours. You grant us only the license needed to host, process and display that content and provide the service (transcribe, separate speakers, summarize, answer questions, translate and export), including the safety review in section 6 and temporary retention during the deletion grace period. This license ends when your content is deleted, except residual technical copies purged in the ordinary course.

How long your transcripts, summaries and conversations are kept depends on your plan, as explained in the Privacy Policy (section 7). When they are deleted because they reached your plan's limit, the license in this section ends for that content.

4. Third-party recordings and consents

The service is designed for recordings that may include other people (meetings, classes, interviews). You represent and warrant that you hold all rights and consents needed for the content you upload, including — where the law requires it — the authorization of every person recorded. In several US states and in Mexico, recording conversations requires the consent of all parties; complying with that law is your responsibility. Do not upload unlawfully obtained recordings.

If you assign real names to speakers, you are responsible for handling that data lawfully.

5. Speaker labeling

The service separates and labels voices within a single recording to organize the transcript. We do not use voice to identify a person across different recordings and do not build a persistent biometric profile.

6. Acceptable use and prohibited content

You may not use the service for illegal activities, to violate others' privacy, to attempt to access other users' content, or to overload or interfere with the infrastructure.

Uploading content that is illegal to possess or distribute is strictly prohibited — in particular child sexual abuse or exploitation material (CSAM) — as well as content promoting hatred against people or groups. This prohibition applies to any file you upload, regardless of the fact that the service only transcribes the audio.

We run automated detection systems on uploaded content (see the Privacy Policy); these systems only flag content for human review and never delete anything automatically. Flagged content may be reviewed by our authorized personnel. We may remove content and suspend or terminate accounts. Where we detect child sexual abuse material, we will report it to NCMEC (US) and to the FGR / Guardia Nacional (Mexico) and may preserve it as required by law; in those cases we may not be permitted to notify you. You can report content that breaches this section under section 19.

7. AI output

Transcripts, summaries and answers are generated automatically and MAY CONTAIN ERRORS OR OMISSIONS. THEY ARE PROVIDED "AS IS", WITH NO GUARANTEE OF ACCURACY. Verify important information directly against the audio or transcript before relying on it.

8. Plans, payments and renewal

The service offers a free plan with a monthly minutes limit, and paid plans with higher limits and additional features. The price (including applicable taxes), term and renewal conditions are always shown before you buy, and you will never be charged without your express consent. Subscriptions purchased in the app are processed by the Apple App Store or Google Play, renew automatically at the end of each period until you cancel, and can be cancelled at any time from your store account's subscription settings (cancellation takes effect at the end of the period already paid). Payments and refunds for those purchases are processed by the store under its own policies; we never receive your card details.

On the web you can subscribe with a card: payment is processed by Stripe (we never receive your card details), the subscription renews automatically at the end of each period until you cancel, and you can cancel at any time from the subscription management in "Plans" (cancellation takes effect at the end of the period already paid). In Mexico we also offer one-time prepaid passes via OXXO or bank transfer (SPEI): they do not auto-renew, they activate automatically once the payment is confirmed (about 1 business day) and last for the term shown at purchase. Refunds for purchases made on the web are governed by section 18.

Web subscriptions involve recurring automatic charges: you will be charged the price shown at the time of purchase, with the stated periodicity (monthly or annual) and on the same date of each period, until you cancel. We will notify you by email at least five calendar days before each automatic renewal, stating the amount and the date of the charge, and you may cancel before that date with no penalty and no cost. You can cancel the subscription immediately and by yourself, at any time, from the subscription management in "Plans"; cancellation takes effect at the end of the period you have already paid for, as set out in this section.

Each plan includes a history period, counted from the day each transcription finishes processing: Free, 30 days; Plus and Pro, 1 year; Power, no time limit. We do not delete transcriptions automatically yet. We will tell the accounts affected in the app and by email in advance; from the date we announce, once a transcription passes your plan's period, it will be permanently deleted. You will be able to export your content first (TXT, PDF or Word). The period that applies will be the one for your plan when the deletion takes place. If your paid plan ends, the Free plan's 30-day limit will apply to your older transcriptions 14 days after the plan ends; before then we will tell you by email and in the app, so you can export them.

9. Account deletion

You can delete your account at any time from "My account". The account is deactivated immediately and all your content is permanently deleted after 7 days; during that period you can reactivate it by signing in. We keep a minimal record of minutes used (see the Privacy Policy) to prevent deletion from resetting the free-tier limit.

In addition to what you delete yourself, we will automatically delete content that exceeds your plan's history period, from the date we announce in advance (section 8).

10. Intellectual property and copyright

We respect copyright. If you believe content infringes your rights, send a notice to abuse@dolcenota.com; the full procedure, including counter-notices, is in section 19. We terminate the accounts of repeat infringers. Dolcenota's software, brand and design are ours or our licensors'.

11. Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, express or implied (including merchantability, fitness for a particular purpose, and non-infringement). We do not warrant accuracy or uninterrupted availability.

12. Limitation of liability

To the maximum extent permitted by law, Dolcenota will not be liable for indirect, incidental, special or consequential damages, or for lost profits or data loss. Our total aggregate liability is limited to the greater of (a) the amounts you have paid us in the prior 12 months or (b) USD 100.

Nothing in these terms limits liability that cannot legally be limited — including willful misconduct or gross negligence and death or personal injury — or any non-waivable consumer rights granted by the law of your country.

13. Indemnification

You agree to hold us harmless from third-party claims arising from: your content; the absence of the consents or rights in section 4 (including claims about the recording or about biometric data); infringement of third-party rights; or violation of the law or of these terms. This does not apply to the extent your country's consumer law prohibits it.

14. Suspension and termination

We may suspend or terminate your access to the service at any time, at our sole discretion, where we reasonably believe you have breached these terms, that your use of the service creates a risk to other people or to third parties, or where suspension is necessary for safety or legal reasons. We are not obliged to disclose the specific reasons for that decision or the information it was based on.

If you had an active paid plan, we will refund the unused portion on a pro-rata basis; subscriptions purchased through the App Store or Google Play are refunded by the store under its own policies. You may stop using the service at any time.

15. Governing law and disputes

These terms are governed by the laws of Mexico. If you are a consumer in Mexico, you keep all non-waivable rights under the Ley Federal de Protección al Consumidor and PROFECO's jurisdiction; nothing in these terms requires you to waive them.

16. Changes to these terms

We may update these terms. If a change is significant, we will announce it in the app before it takes effect. Continuing to use the service after the notice constitutes acceptance of the new terms.

17. General provisions

If any clause is held invalid, the rest remains in effect (severability). We may assign these terms in the context of a merger or sale of the business; you may not assign them without our consent. These terms and the Privacy Policy constitute the entire agreement. We are not liable for failures caused by events beyond our reasonable control. Notices will be given to you in the app or by email.

18. Refunds and cancellation (purchases on the web)

You can ask for a refund of a charge made on the web within 14 calendar days of that charge, as long as you have not used the minutes it gave you. If both conditions are met we refund the full amount of that charge and the plan or the minutes it paid for stop being active. You do not have to give us a reason.

"Unused" means:

— Subscription (monthly or annual): no minutes have been transcribed in the period that charge paid for. Each charge counts on its own, so a renewal charge you have not used is refundable too.

— Minute top-up: the whole pack is still in your minutes balance.

— Prepaid pass (OXXO or SPEI): no minutes from the pass have been transcribed.

Only transcription minutes count: AI questions, translations and exports do not use minutes and do not affect your refund.

How to ask. Email billing@dolcenota.com from your account's email address, or use "Send feedback" in your account menu, and tell us the date and amount of the charge. We aim to reply within 5 business days. If we approve the refund we issue it to the same payment method you paid with; it usually takes another 5 to 10 business days to appear on your statement. For payments made with OXXO or bank transfer (SPEI) we may need your bank account details to return the money, and the process can take longer.

Outside that window, or if you have already used minutes from the charge, there is no automatic refund. You can cancel renewal at any time from "Plans": you keep the plan until the end of the period you already paid for, you are not charged again, and there is no penalty. If the service did not work as it should, write to us — we look at those case by case.

Purchases made in an app store. If you bought a subscription through the Apple App Store or Google Play, payments and refunds for that purchase are handled by the store under its own policies; we cannot refund it.

Suspension. If we suspend or terminate your account while you have an active paid plan, section 14 applies (refund of the unused pro-rata portion).

Your consumer rights. This policy is in addition to the rights the law gives you; it does not replace or limit them. If the law of your country gives you a broader right to a refund, to withdraw or to revoke — for example the 14-day right of withdrawal in the European Union and the European Economic Area, or the non-waivable rights under Mexico's Ley Federal de Protección al Consumidor — that right prevails and we honour it even if you have already used some of the minutes; in that case we may deduct only the proportionate value of what you have already used. If you are a consumer in Mexico you keep PROFECO's jurisdiction (section 15).

19. Content and abuse reports

You can report content hosted on Dolcenota if you own a copyright and believe it infringes your rights, if you believe someone uploaded a recording you appear in without your consent, or if you believe content breaches section 6. Email abuse@dolcenota.com. It is the same mailbox we use for copyright (DMCA) notices. Requests about your personal data are still handled at privacy@dolcenota.com.

What to include:

— Your name and a way to reach you (email, and a phone number if you wish).

— What content you are reporting and why you believe it is unlawful or breaches section 6.

— Anything that helps us find it. Content in Dolcenota accounts is private and is not published on the internet, so there is no public link, and we usually cannot find a recording from a description alone. It helps a lot to know who uploaded it (their email or account name) and when and where the recording was made. If you don't have that, send what you do have — we will tell you honestly whether we can act.

— For a copyright notice: identification of the copyrighted work, a statement that you have a good faith belief the use is not authorized by the copyright owner, its agent or the law, a statement that the information in the notice is accurate and that you are authorized to act on behalf of the owner, and your physical or electronic signature.

— Do not attach or copy the material you believe is illegal. Describe it. Nobody needs to receive it in order to act on your report, and some material is illegal to transmit at all.

What we do with it. Every report is reviewed by a person at Dolcenota. No automated system decides a report and no system deletes content on its own. We aim to acknowledge within 5 business days and to resolve within 10 business days; requests about your own personal data are answered within the periods the law sets (in Mexico, twenty business days). While we review, we preserve the reported content: we do not delete anything before reviewing it.

Depending on what we find we may restrict access to the content, remove it, suspend or terminate the account (section 14), and notify the person who uploaded it. We cannot give you a copy of the content or confirm details about another account — we owe that person privacy duties too. We will tell you what we decided, without those details.

Recordings made without consent. Whoever uploads a recording states that they hold the permissions required (section 4) and is responsible for that content and for the personal data in it; we host it on their behalf. If you appear in a recording someone else uploaded, we will handle your report under this section and, where applicable and lawful, pass your request on to the person who uploaded it so they can act on it. Your rights against that person — including compensation — are exercised against them; this section does not replace or limit them.

Child sexual abuse material. A report about this material is not handled like the others: we do not reproduce or circulate it, we escalate it immediately to the person responsible for the company, we preserve it as required by law, and we report it to NCMEC (US) and to the FGR / Guardia Nacional (Mexico), as section 6 says. We never delete that material before reporting it, and the law may not permit us to notify the account involved. If you believe someone is in immediate danger, contact the authorities in your country as well — we are not an emergency service.

Counter-notice (copyright). If we remove content because of a copyright notice, we notify the person who uploaded it. That person may send us a counter-notice at abuse@dolcenota.com including their physical or electronic signature, identification of the removed content and where it appeared, a statement under penalty of perjury that it was removed as a result of mistake or misidentification, and their name, address and telephone number. If we receive one, we send a copy to whoever sent the original notice and may restore the content between 10 and 14 business days later, unless that person tells us they have filed a court action to restrain the activity.

Repeat infringers and abusive reports. We terminate the accounts of repeat infringers (section 10) and may suspend or terminate any account under section 14. Knowingly sending a false report or counter-notice can create legal liability for the sender; we may decline reports that are plainly unfounded or repetitive.